Terms of Sale
The plain terms that apply when you order from Packery.
Who you're buying from
These terms apply to every order placed with Packery (ABN 22 936 830 275), 9 Maple Tree Road, Westmead NSW 2145.
Orders and payment
All orders are prepaid. We ship once payment has cleared — by card via Stripe, or by bank transfer. There are no accounts on terms.
Pricing
All prices are in Australian dollars (AUD) and are trade prices quoted per carton. We may update pricing at any time; the price that applies to your order is the one shown at checkout when you pay.
GST
Packery is not currently registered for GST, so no GST is charged on your order. Prices shown are the total you pay.
Pricing and price offers
There are no volume discounts. Every carton has one published trade price, whatever quantity you order.
If we send you a personal price offer, the prices in it can be claimed for 30 days. When you create your account with the email the offer was sent to, those prices are locked to your account for 30 days. After that, our current published price applies. If our published price drops below your locked price, you pay the lower price.
Delivery
We deliver to every state and territory except Tasmania: 3–5 business days to metro areas and 4–6 business days to regional areas from dispatch. There is no minimum order. Delivery is free on metro orders over $750 and regional orders over $1000; under that a flat freight charge applies ($35 metro, $75 regional), based on delivery postcode and shown at checkout. Timeframes are estimates and not guaranteed.
Title and risk
Title to the goods passes to you once we have received payment in full. We package and dispatch orders with care.
Returns
If your order arrives damaged, faulty, or not what you ordered, we replace it free of charge. Tell us within 7 days of delivery with a photo of the issue.
Change-of-mind returns: unopened stock cartons can be returned within 7 days of delivery, with a 10% restocking fee and return delivery at your cost. Custom-printed items can't be returned for change of mind. See our Returns & Refunds policy for the full process and your rights under the Australian Consumer Law.
Governing law
These terms are governed by the laws of New South Wales, Australia, and you agree to the non-exclusive jurisdiction of its courts.