Packaging answers

Is there a minimum order for wholesale packaging?

No minimum order. You get trade pricing on every order, with automatic volume breaks at 5+ and 10+ cartons, and free delivery over $350.

Are prices GST-inclusive?

Yes. All listed prices include GST and your invoice shows the GST component, so it's tax-time ready.

How do quantity discounts work?

Discounts apply automatically: 5% off at 5+ cartons and 8% off at 10+ cartons of the same product. No code or account needed.

How fast is delivery in Australia?

Metro orders placed before 2pm are dispatched same day. Delivery is typically 1–2 business days to major cities and a few days to regional areas.

When is delivery free?

Delivery is free on all orders over $350. Below that a flat freight charge applies.

Do you stock compostable packaging?

Yes — there are compostable and eco-friendly options across cups, containers, bags and cutlery. Suitability depends on your local organics collection.

Is the packaging food-safe?

Yes, the range is intended for food contact and hospitality use. Check individual product pages for specifics like temperature suitability.

What coffee cup sizes are best for Australian cafes?

Standard sizes are 8 oz (240 mL), 12 oz (355 mL), and 16 oz (475 mL) for espresso, flat white, and large takeaway orders. Choose based on your most common drink volumes to reduce waste and keep costs predictable.

Are compostable coffee cup lids available in Australia?

Yes, look for lids certified to AS4736 (commercially compostable) or AS5810 (home compostable). Confirm local council acceptance before switching, as rules vary by region.

How do I reduce coffee cup lid waste in my venue?

Offer a discount for customers who bring their own reusable cup. For takeaway, switch to reusable or durable lids where possible, and train staff to ask customers if they need a lid at all.

What sizes do takeaway boxes come in?

Takeaway boxes are available in small, medium, and large sizes to suit different portion needs. Custom sizes can be arranged for bulk orders by contacting customer service.

Are these containers microwave-safe?

Most takeaway boxes are microwave-safe for reheating, but always check the product description for specific instructions. Avoid microwaving if the box has a plastic film lid.

Do you offer bulk discounts for takeaway containers?

Bulk discounts apply to orders of 500 units or more. Contact customer service with your order details to confirm pricing and delivery times.

What are cold cups made of?

Cold cups are typically made of plastic, such as polypropylene or polyethylene, and are designed to be durable and resistant to cold temperatures. They are often used for serving cold beverages like iced coffee, juice, and water.

How do I choose the right size of cold cup for my business?

To choose the right size of cold cup, consider the types of drinks you will be serving and the volume of each drink. A standard size range for cold cups is 250-500ml, but you may need larger or smaller sizes depending on your specific business needs.

Can I customise my cold cups with my business logo or branding?

Yes, many suppliers offer customisation options for cold cups, such as printing your business logo or branding on the cup. This can be a great way to increase brand awareness and create a professional look for your business.

What types of bags are suitable for hospitality businesses?

Bags made from durable, food-grade materials such as paper, bioplastic, or recyclable plastic are suitable for hospitality businesses. These materials ensure the bags can withstand the demands of carrying food and drinks while maintaining a high level of hygiene and sustainability.

How do I choose the right size of bag for my hospitality business?

To choose the right size of bag, consider the types of items you will be serving, such as sandwiches, salads, or hot meals, and select a bag that can comfortably hold these items without being too bulky or too small. This will help prevent spills, leaks, and damage to the bag and its contents.

Can I customise bags with my hospitality business's branding?

Yes, many bag suppliers offer customisation options, such as printing your business's logo, name, or contact information on the bags. This can help increase brand recognition, reinforce your business's identity, and provide a professional touch to your take-away packaging.

What are burger boxes made of?

Burger boxes are typically made of food-grade paperboard or cardboard, designed to be sturdy and safe for packaging food. They can also be custom printed with your business branding and messaging.

How do I choose the right size of clamshell for my food products?

To choose the right size of clamshell, consider the size and shape of your food products, as well as the amount of packaging space you need. A well-fitting clamshell will help keep your products fresh and secure during transport and storage.

Can I customize my burger boxes and clamshells with my business logo and design?

Yes, many suppliers offer customization options for burger boxes and clamshells, including printing your business logo, branding, and design elements. This can help enhance your brand identity and create a professional look for your packaging.

What are the standard sizes for bowls with lids in hospitality packaging?

Common sizes are 800 mL, 1.2 L, and 1.8 L, designed to fit standard food service prep and storage needs. Lids are typically vented or snap-lock for secure transport.

Are these bowls microwave-safe and freezer-safe?

Yes, most hospitality-grade bowls with lids are microwave-safe for reheating and freezer-safe for storage. Always check the product specifications for temperature limits.

Do bowls with lids require special storage or stacking?

Stackable designs save shelf space, and most can be stored at room temperature. Avoid stacking when full to prevent lid deformation or spills.

What are the standard sizes for hospitality napkins in Australia?

Hospitality napkins typically come in three standard sizes: 33x33cm for general use, 40x40cm for larger meals, and 25x25cm for quick-service counters. Choose based on your venue’s table setup and customer flow.

Do napkins need to be food-safe for Australian hospitality?

Yes, all napkins sold for hospitality must comply with Australian food safety standards (AS 4024 series). Ensure suppliers provide certification that materials are food-grade and non-toxic.

How should I store napkins to keep them clean and ready for use?

Store napkins in a dry, covered area away from food prep zones. Use closed cabinets or sealed containers to prevent dust, moisture, or cross-contamination before service.

What sizes do chip cups and trays come in?

Chip cups are available in 100mL, 150mL, 200mL, and 250mL capacities. Trays are sold in standard sizes to fit common fryer baskets and display stands.

Are chip cups and trays compostable or recyclable?

Most chip cups and trays are made from coated paperboard or sugarcane fibre, designed for composting in commercial facilities. Check local council guidelines for recycling options.

Do chip cups and trays hold hot chips without leaking or sagging?

Quality chip cups and trays are grease-resistant and sturdy enough to hold hot chips without leaking or collapsing, even when stacked. Avoid overfilling to maintain performance.

What are portion cups and lids used for in hospitality?

Portion cups and lids are used to serve and store food and beverages in controlled quantities, helping businesses manage waste and maintain consistency in their offerings. They are commonly used for sauces, condiments, and small food items.

What types of portion cups and lids are available for Australian hospitality businesses?

There are various types of portion cups and lids available, including disposable and reusable options, in different sizes and materials, such as plastic, paper, and bioplastic. Businesses can choose the type that best suits their needs and sustainability goals.

How can I ensure I'm using portion cups and lids that meet Australian food safety standards?

To ensure compliance with Australian food safety standards, look for portion cups and lids that are made from food-grade materials and are designed for single-use or easy cleaning and sanitizing. Check the product certifications and manufacturer's claims to confirm they meet the required standards.

What is food paper used for in hospitality?

Food paper is used for wrapping and serving food items such as burgers, sandwiches, and snacks, providing a clean and convenient way to handle and serve food to customers.

Is food paper recyclable?

Many types of food paper are recyclable, but it's essential to check the packaging or consult with the supplier to confirm if the specific food paper product you're using can be recycled.

How do I store food paper to maintain its quality?

To maintain the quality of food paper, it's recommended to store it in a cool, dry place, away from direct sunlight and moisture, to prevent deterioration and ensure it remains suitable for use in your hospitality business.

What types of cutlery are suitable for my Australian hospitality business?

Stainless steel and silver-plated cutlery are popular choices for hospitality businesses due to their durability and ease of cleaning. It's essential to consider the style and quality of cutlery that aligns with your business's image and customer expectations.

How often should I replace my serving utensils and cutlery?

Regularly inspect your serving utensils and cutlery for signs of wear and tear, and replace them as needed to maintain hygiene and presentation standards. A good rule of thumb is to replace them every 6-12 months or when they show visible signs of damage.

What are the key considerations when selecting serving dishes and platters for my hospitality business?

When selecting serving dishes and platters, consider factors such as durability, ease of cleaning, and the style that complements your business's aesthetic. Additionally, ensure that the serving dishes and platters are suitable for the type of food being served and can withstand the demands of a busy hospitality environment.

What are the key considerations for cleaning and hygiene in a hospitality business?

The key considerations for cleaning and hygiene in a hospitality business include ensuring all food contact surfaces are regularly cleaned and sanitised, and that staff follow proper hand washing and hygiene practices to prevent the spread of illness. Regular cleaning schedules and staff training can help maintain high standards of hygiene.

How often should I clean and sanitise my hospitality equipment and surfaces?

Hospitality equipment and surfaces should be cleaned and sanitised regularly, with high-touch areas such as door handles, counters, and utensils cleaned and sanitised at least daily, and food contact surfaces cleaned and sanitised after each use.

What are the consequences of poor cleaning and hygiene practices in a hospitality business?

Poor cleaning and hygiene practices in a hospitality business can lead to the spread of illness among customers and staff, damage to reputation, and potential legal and financial consequences. Maintaining high standards of cleaning and hygiene is essential to protecting the health and wellbeing of customers and staff, and the reputation of the business.

What size pizza boxes do you offer for my Australian pizzeria?

We offer a range of pizza box sizes to fit different pizza sizes, from small to extra-large, to ensure a snug and secure fit for your products.

Are your pizza boxes food-grade and safe for my customers?

Yes, our pizza boxes are made from food-grade materials and are designed to be safe for packaging and serving food to your customers, meeting Australian food safety standards.

Can I customise my pizza boxes with my business branding and logo?

Yes, we offer custom printing options for our pizza boxes, allowing you to add your business logo, branding, and other marketing elements to create a professional and cohesive look for your packaging.

What types of sushi trays are suitable for my cafe?

For a cafe, compact and stackable sushi trays are ideal for easy storage and display, while also keeping products fresh and visible to customers.

How do I keep sushi fresh in a tray?

To keep sushi fresh, it's essential to store it in a refrigerated environment at a consistent temperature below 5 degrees Celsius, and to handle the products hygienically to prevent contamination.

Can I customize the size of sushi trays to fit my business needs?

Yes, many suppliers offer customizable sushi tray sizes to fit specific business needs, such as counter space or product variety, allowing you to optimize your display and storage.

What types of packaging are suitable for fresh produce in Australian hospitality businesses?

Suitable packaging for fresh produce includes breathable bags, vented containers, and biodegradable wraps that maintain freshness and prevent moisture buildup. The chosen packaging should be food-grade and compliant with Australian food safety standards.

How can I ensure the packaging I choose for fresh produce is environmentally friendly?

To ensure environmentally friendly packaging, look for options made from sustainable materials, such as bioplastics, recycled content, or plant-based materials, and consider the end-of-life disposal options, such as composting or recycling. Choosing packaging with minimal waste and a low carbon footprint can also help reduce your business's environmental impact.

What factors should I consider when selecting packaging for fresh produce to maintain quality and safety?

When selecting packaging for fresh produce, consider factors such as the type of produce, storage conditions, handling procedures, and transportation methods to ensure the packaging maintains quality and safety. The packaging should be designed to prevent damage, contamination, and spoilage, and be easy to clean and sanitize to prevent the risk of foodborne illness.

What types of plates and trays are suitable for outdoor events?

For outdoor events, consider using plates and trays made from durable, weather-resistant materials such as melamine or plastic. These materials can withstand various weather conditions and are easy to clean and transport.

How can I ensure food safety when using plates and trays in my hospitality business?

To ensure food safety, make sure to wash and sanitize plates and trays regularly, and use separate plates and trays for raw and ready-to-eat foods. Also, check the plates and trays for any damage or cracks before using them to serve food.

What factors should I consider when choosing plates and trays for my hospitality business?

When choosing plates and trays, consider factors such as durability, ease of cleaning, and the type of food being served. You should also consider the style and presentation of the plates and trays to ensure they fit with your business's brand and aesthetic.

What types of straws are suitable for my Australian hospitality business?

Paper straws, bamboo straws, and metal straws are popular eco-friendly options for hospitality businesses in Australia, offering a sustainable alternative to traditional plastic straws.

How do I store and clean reusable straws for my business?

Reusable straws should be washed with soap and warm water after each use and stored in a dry place to prevent bacterial growth, and it's also a good idea to have a cleaning protocol in place for your staff to follow.

Are there any regulations or laws in Australia that I need to be aware of when it comes to using straws in my business?

Yes, some states and territories in Australia have implemented bans or restrictions on single-use plastic straws, so it's essential to check with your local government for specific regulations and guidelines that apply to your business.