Custom Food Packaging: How Ordering Works in Australia

Custom food packaging with Packery starts with an enquiry: you send your details through the custom print page or the contact page, we come back with a quote, and nothing goes ahead until you confirm it. While that conversation happens, you can keep your restaurant stocked with plain packaging ordered by the carton and delivered Australia-wide.

Key takeaways

• Custom printing with your logo is available on selected products, and every enquiry starts at /custom-print.
• You get a quote back first and only confirm once you are happy with it, so asking costs you nothing but a few minutes.
• Stock items are sold by the carton, and each product page shows the carton price and the price per item.
• There is no minimum order, all orders are prepaid online.
• Delivery takes 3–5 business days to capital cities and 4–6 business days regional.

How does custom food packaging work with Packery?

It works as an enquiry, not a checkout. You tell us what you want printed and on which items, we reply with a quote, and you confirm before anything is produced.

Here is the route a restaurant owner typically follows:

1. Send an enquiry. Use the custom print page if you already know what you want, or the contact page if you have a general question. Say which items you are interested in (cups, bags, boxes, napkins), roughly how you use them, and include your logo if you have it handy.

2. Receive a quote. We check which of the products you named can be printed and come back to you with the options and pricing for your job.

3. Confirm. Once you have reviewed the quote and are happy with it, you confirm and the order goes ahead. If it is not right, you can ask questions or change the items before committing.

Because printing is offered on selected products only, the quote is where you find out what is possible for the specific items you want. Do not assume an item can be printed until it is confirmed in your quote.

What should I include in my custom packaging enquiry?

The more specific the enquiry, the faster you get a useful answer. List the exact products you have in mind, ideally by their product name from the site, and describe what you serve in them.

Useful details to include:

• The items. For example, a coffee cup, a kraft bag or a snack box. Copy the product name from the product page so there is no confusion over size or material.
• How you use them. Dine-in, takeaway counter, delivery, or catering platters all suggest different items.
• Your logo or design. Attach what you have so the quote can be based on it.
• Your delivery postcode. Delivery charges differ between metro and regional areas.

If you are still deciding between items, browse takeaway containers or the custom print page first and shortlist a few options.

What can I order now while my custom order is being quoted?

You can order unbranded stock straight away, with no minimum order. That keeps service running while you decide on printing, and it lets you test sizes and materials with real customers before you commit to a printed version.

These stock items (unbranded, ready to ship) cover the main touchpoints of a restaurant or takeaway order:

Each product page shows the carton price and price per item, so you can compare options before you order.

Which one should I buy?

Match the item to how the food leaves your kitchen. A few starting points:

• Cafés and breakfast spots: the 12oz Kraft Coffee Cups – Lined SW Print 90mm (Carton of 1000) at $0.14 each suits a standard takeaway coffee, while the 6oz Aqueous Coated Coffee Cups – Single Wall Art Print 80mm (Carton of 1000) at $0.07 each covers smaller serves such as a piccolo or a short black.
• Takeaway restaurants serving mains: the PLA Takeaway Container – Coated Lunch Box Extra Large (Carton of 200) is a 197x140x90mm box made from PLA-coated paper, at $116.64 per carton.
• Salad bars and poke or bowl venues: the 42oz Kraft Takeaway Container – Coated Salad Bowl (Carton of 300) is a large PLA-coated paper bowl at $0.26 each.
• Burger, chip and snack shops: the Corrugated Takeaway Container – Brown Snack Box Large Plain (Carton of 200) is a plain brown corrugated box at $40.66 per carton.
• Bagging takeaway orders: the No.16 Bag – Brown SOS (Carton of 250) is a brown paper bag for takeaway orders at $0.15 each.
• Every table and every bag: the Napkins – White 2 ply Quilted Dinner 1/8 GT Fold (Carton of 1000) at $0.03 each suit dine-in service.

If you plan to ask about printing later, starting with these stock versions lets you confirm the size and material work for your menu first. For more on buying containers by the carton, see our guide to takeaway containers in bulk, and for sides and dips, the guide to small takeaway containers.

Should I wait for custom packaging or start with plain stock?

For most restaurants, start with plain stock. Plain cartons can be ordered online straight away, while a custom job only goes ahead once you have a quote and confirm it.

Running plain stock first also gives you real information for your enquiry: which cup sizes sell, whether your mains fit the lunch box, and how many bags you go through. That makes the quote conversation shorter and more accurate. Plain kraft and brown items such as the corrugated snack box and the SOS bag also look tidy on their own while you wait.

How do ordering, delivery and returns work?

There is no minimum order, and all orders are prepaid online. Delivery is a flat fee set by your postcode, and free once an order passes a set amount; checkout shows the exact cost, and today's rates are on the shipping page.

Delivery takes 3–5 business days to capital cities and 4–6 business days regional. Damaged or faulty items are replaced or refunded free; unopened stock cartons can be returned within 7 days of delivery (10% restocking fee, return delivery at your cost).

To stock up on plain items now, use quick order or browse the full range. For printing with your logo, send your enquiry through the custom print page and we will come back with a quote for you to confirm.

Setting up or restocking your packaging?

Send us your list for a trade quote, or price it yourself in the cost calculator.

No minimum order · free delivery over $750 (metro) / $1000 (regional) · damaged items replaced free · Delivery details